Online reputation Service in San Antonio, Texas
You work hard to provide a great service, your customers are happy, and then… nothing. Or worse, you receive a single bad review, and it becomes the only one people see. What if we told you, you could take control of that narrative? What if your reputation actually worked for you? That’s where our team of experts comes in! Whether you run an orthopedic practice, a construction company, a med spa, or anything in between, building an online reputation isn’t optional anymore. And our team is here to make sure your business looks as good online as it does in real life.
Our secret Weapon to getting more onine reviews for local businesses
Online reviews play an important role in the success of local businesses. In fact, nearly 90% of consumers say they’ll only consider using a business if it has an average rating of 3-5 stars. More often than most, a business does not have an online review request process. They cross their fingers and hope someone will leave a review.
With 2ten Marketing, we give you the power to gather customer experiences to boost online star power and drive more business. Win new customers' trust, collect valuable feedback, and rank high in relevant searches.
We deliver a powerful customer feedback tool that will have your clients seeing stars!
How Our Tool Works
We use SMS Reputation Management Requests that allow us to have a 1:1 conversation to help filter those that are happy and those who are not.
If they are happy, we prompt them to give an online review. If they happen to have a bad experience, we prompt them to give feedback that will be sent to your internal team to handle.
We push only positive responders to leave a public online review.
Why we love our reputation tool
Centralized Interaction Platform That Allows You To Manage & Respond To Text Messages Across Multiple Channels
Customized Human-Like Texting Bot That Allows Laser-Focused Reputation Repair & Building
When You Purchase Our Tool, Our Team Will Respond to All Positive Reviews & Work With Your Team On Solutions To Combat Negative Reviews
Includes Unlimited Review Requests
Assistance in Organizing & Optimizing Google My Business Listings
We will help implement a strategy based on
your business, current listings, & Goals.
We have worked with just about every industry on generating positive reviews in a manner that’s engaging, personalized, and doesn’t annoy your customers.
What should you expect in the first two months?
Results. Things may start off slow if you’ve never asked your customers or patients for reviews, but we typically see great success. This practice started off with ZERO reviews and essentially no listing, but with our listing optimization and reputation management package this clinic is on the right track to succeed.
Please note that the end goal would be to have HUNDREDS of positive reviews, but we are here to keep things real. 24 new reviews from YOUR patients and a fully optimized listing in just two months, is a huge accomplishment.
Read more on what you need to know when it comes to online reputation management:
How to Handle Bad Online Reviews:
Let’s be real — bad reviews happen. Maybe someone was having a rough day, or maybe they’re flat-out wrong. Either way, ignoring them isn’t the move.
Here’s how we recommend handling bad reviews:
Respond Professionally: Take a breath, and respond once you have calmed down. You’re not just responding to that person, you’re showing everyone else how you handle tough situations.
Acknowledge & Don’t Argue: Even if the review seems unfair, thank them for the feedback and offer to make it right. At the end of the day, it’s not about winning the argument, it’s about owning the situation.
Take It Offline: Offer to continue the conversations via phone call or email — this shows you care and keeps the conversation from escalating where everyone can see it.
Bury It With Better Reviews: As we all know, you can’t just delete a bad review. So they best way to recover is to get more good ones, consistently. (P.S. This is where the 2ten Marketing team comes in.)
Some frequently asked questions
Why do customer reviews matter?
Customers often search online for local businesses with recent reviews and a four-star average rating. A business is likely to lose potential customers to their competitors if it doesn't fall into that category. Positive reviews must be generated continuously while negative reviews must be managed in order to avoid losing opportunities.
Is our reputation management tool HIPPA-compliant?
Yes! We take privacy & security very seriously. All employees at 2ten Marketing are HIPPA certified as well.
What phone number is used when my client sends an SMS review request to their customers? Is it from the business’s area code, and is it a 10-digit phone number?
We'll search for available numbers with the area code of your business. In the case that there are no available numbers with the same area code, we choose the next closest location. It will be a 10-digit phone number.
What is A2P 10DLC and do I have to register?
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) messaging via standard 10-digit long code (10DLC) phone numbers. In an effort to create a more trusted and regulated ecosystem, A2P 10DLC requires businesses to register their business information and campaign information with the carriers. Our team is equipped to help sign your business up and be compliant with all of the SMS marketing rules & regulations.
Proudly Serving South Texas:
San Antonio • New Braunfels • Boerne • Schertz • Seguin • Cibolo • Converse • Helotes • Alamo Heights • Universal City