REPUTATION MANAGEMENT FOR SAN ANTONIO BUSINESSES
You work hard to provide a great service, your customers are happy, and then… nothing. Or worse, you receive a single bad review, and it becomes the only one people see. What if we told you that you could take control of that narrative? What if your reputation actually worked for you? That’s where our team of experts comes in! Whether you run an orthopedic practice, a construction company, a med spa, or anything in between, building an online reputation isn’t optional anymore. And our team is here to make sure your business looks as good online as it does in real life.
WHY ONLINE REVIEWS MATTER
Nearly 90% of consumers read online reviews before choosing a business. Your online reputation influences:
Customer trust
Local SEO rankings
Phone calls
Appointment bookings
Revenue
The businesses that consistently ask for reviews and engage with customers are the ones that stand out in local search.
HOW OUR REPUTATION MANAGEMENT PROCESS WORKS
Create A Consistent Review Strategy
We work with your business to develop a review request process that fits your customer journey, making it easy to consistently ask for feedback after every interaction.
Encourage Authentic Customer Reviews
Every customer is given the opportunity to share their honest experience, helping you build trust while following current review platform guidelines and best practices.
Monitor & Manage Your Reputation
Track new reviews, respond to customer feedback, and stay engaged. An active online presence builds trust and shows customers you're committed to their experience.
Strengthen Your Online Presence
Over time, a consistent review strategy helps improve customer trust, strengthen your online reputation, and support better visibility in local search results.
What should you expect in the first two months?
Results. Things may start off slow if you’ve never asked your customers or patients for reviews, but we typically see great success. This practice started off with ZERO reviews and essentially no listing, but with our listing optimization and reputation management package, this clinic is on the right track to succeed.
Please note that the end goal would be to have HUNDREDS of positive reviews, but we are here to keep things real. 24 new reviews from YOUR patients and a fully optimized listing in just two months, is a huge accomplishment.
We will help implement a strategy based on
your business, current listings, & Goals.
We have worked with just about every industry on generating positive reviews in a manner that’s engaging, personalized, and doesn’t annoy your customers.
Read more on what you need to know when it comes to online reputation management:
How to Handle Bad Online Reviews:
Let’s be real, bad reviews happen. Maybe someone was having a rough day, or maybe they’re flat-out wrong. Either way, ignoring them isn’t the move.
Here’s how we recommend handling bad reviews:
Respond Professionally: Take a breath, and respond once you have calmed down. You’re not just responding to that person; you’re showing everyone else how you handle tough situations.
Acknowledge & Don’t Argue: Even if the review seems unfair, thank them for the feedback and offer to make it right. At the end of the day, it’s not about winning the argument; it’s about owning the situation.
Take It Offline: Offer to continue the conversations via phone call or email, this shows you care and keeps the conversation from escalating where everyone can see it.
Bury It With Better Reviews: As we all know, you can’t just delete a bad review. So the best way to recover is to get more good ones, consistently. (P.S. This is where the 2ten Marketing team comes in.)
Some frequently asked questions
-
Customers often search online for local businesses with recent reviews and a four-star average rating. A business is likely to lose potential customers to their competitors if it doesn't fall into that category. Positive reviews must be generated continuously while negative reviews must be managed in order to avoid losing opportunities.
-
Yes! We take privacy & security very seriously. All employees at 2ten Marketing are HIPPA certified as well.
-
Yes. Our set-up is designed to support authentic customer feedback while following current review platform best practices.
-
YES! Customer reviews are an important local ranking signal and help build trust with both search engines and potential customers.
-
Yes. Our reputation platform integrates with many popular CRMs and business management systems.
-
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) messaging via standard 10-digit long code (10DLC) phone numbers. In an effort to create a more trusted and regulated ecosystem, A2P 10DLC requires businesses to register their business information and campaign information with the carriers. Our team is equipped to help sign your business up and be compliant with all of the SMS marketing rules & regulations.
WHY BUSINESSES CHOOSE 2TEN FOR REPUTATION MANAGEMENT
Your online reputation isn't built by chance, it's built through consistency. At 2ten Marketing, we combine smart technology with real marketing strategy to help businesses earn authentic customer reviews, strengthen trust, and create a reputation that supports long-term growth.
With 10+ years of experience helping businesses across South Texas, we know that a strong reputation doesn't just attract attention, it helps turn more prospects into customers.
Proudly Serving South Texas:
San Antonio • New Braunfels • Boerne • Schertz • Seguin • Cibolo • Converse • Helotes • Alamo Heights • Universal City